Does this servicer participate in HAMP?
Yes
Does this servicer participate in 2MP?
Yes
The above information means that this particular company is one who actively participates in HAMP. Even if the servicer does not participate, all mortgage companies with loans owned by Fannie Mae and Freddie Mac are required to participate in HAMP. Visit the Freddie Mac or Fannie Mae Loan Look Up Tool to determine if your loan is held by Fannie Mae or Freddie Mac. However, I believe that you can only get a 2MP modification if both the servicer and investor participate.
Your loan may also be associated with MERS (or Mortgage Electronic Registration Systems). Visit the MERS web site to confirm if your loan is a "MERS" loan.
Mailing Address:
Overnight Mail Attn: Chase Fulfillment Center
4500 Cherry Creek Drive South
Suite 410
Glendale, CO 80246
Regular Mail PO Box 469030
Glendale, CO 80246
Fax Numbers
Report an Error
877-383-1563
Authorization (Attn: Customer Research)
904-462-1925
Authorization (Imminent Default)
866-220-4130
Deed-in-lieu/Short Sale
866-282-5682
Loan Modifications
866-221-1019
Loan Modifications (Imminent Default)
866-590-3805
NPV Dispute
Phone Numbers
Report an Error
877-419-6493
Analysis Dept.
866-243-5851
Bankruptcy - Active
877-290-7342
Bankruptcy - Inactive
800-848-9380
Collections (Prime)
866-665-7629
8am-11pm EST
Collections (Subprime)
800-548-7912
Customer Care
800-848-9136
Customer Care (Prime)
888-310-7995
Executive Office
877-830-1837
Loan Modifications (Imminent Default - due for 1 month or less Prime or Sub-Prime)